Week 2 Assignment Homework Chapter 3: Name the functions of the front office department along with job titles and specific responsibilities of each - Homeworkbuy

Week 2 Assignment Homework Chapter 3: Name the functions of the front office department along with job titles and specific responsibilities of each

Week 2 assignment

Homework

Chapter 3:

1. Name the functions of the front office department along with job titles

and specific responsibilities of each.

2. How are housekeeping and front desk dependent upon each other for

customer satisfaction and what types of communication are used to ensure that this

occurs?

Chapter 4:

1. Name the functions of the housekeeping department along with job titles

and specific responsibilities of each.

2. Outline the ten areas that a guest room attendant needs to cover to

properly clean each guestroom.

3. List and discuss 5 ways that might be used to control loss of linens.

Week

3 assignment

Homework

Chapter 5:

Describe

and discuss the importance of the duties of the Director of Sales in a

full service hotel.Discuss

why a one-stop contact is important for an association executive.Discuss

what is entailed in the job of a convention manager.Discuss

why communication is important between the sales department and other

department and what type of communications occur.

Chapter 6:

Describe

some actions or activities that might be classified as sexual harassment.

What are the essential elements of a sexual harassment allegation?List

and discuss four state or federal laws that impact human resources in

hotels today.

Week

4 assignment

Chapter 7:

1. Identify and discuss in detail three challenges and three opportunities

from each of the five areas of the food and beverage departments. (hint: the

easiest format is in a chart)

2. Choose three food and beverage management positions and discuss and

describe three unique challenges and three managerial characteristics of each.

(hint: the easiest format is in a chart)

Submit your assignment to the Dropbox located on the silver tab at the

top of this page. For instructions on how to use the Dropbox,

Week

5 assignment

Homework

Chapter 8:

Define

and discuss the role of the director of security in maintaining hotel

security.A

guest has just slipped on wet tile in the lobby, and fallen and hit her

head, surrounded by other patrons. She appears to be just shaken up, but

she is bleeding slightly from a cut on her forehead. Describe in detail

the steps you would take to handle this situation.

Chapter 9:

Describe

in detail the short, intermediate and long term demands on a general

manager’s time.Discuss

the differences in the time demands of a general manager between a full

service large hotel and a small limited-service hotel.

Week

6 assignment

Homework

Chapter 10:

How

are RevPar, ADR and Occupancy are calculated and describe in detail what

each tells the general manager about the success of the sales and front

office department in effectively managing inventory?What

are allocation controls? What are availability controls? What are the

benefits and disadvantages of each? (Note: disregard the side labels in

the book, they are reversed. Use the actual written paragraphs for

information) (hint: chart format may be easier to use)

Chapter 11:

Describe

and discuss the difference in a management company and a franchise

company. Discuss the advantages and disadvantages of each. (hint: chart

format may be easier to use)

Week

7 assignment

Homework

Chapter 12:

Discuss

the key demographics of potential buyers of timeshares as well as in

detail what elements of timeshares would entice them to buy timeshare

weeks over vacationing on their own in traditional lodging facilities.How

is management of a timeshare different from management of traditional

hotels? Be specific regarding operating procedures and guest

characteristics.

Chapter 13:

Compare

and contrast in detail the lodging and facility characteristics of

activity-based facilities vs. themed facilities. What geographic areas are

most conducive to each?

Course Project: Own Your Own Hotel!

.equella.ecollege.com/file/44c69878-f2de-494c-ba1b-7d43d6aaedcb/1/HOSP320_CH_CourseProject.html#1″>Objectives|.equella.ecollege.com/file/44c69878-f2de-494c-ba1b-7d43d6aaedcb/1/HOSP320_CH_CourseProject.html#2″>Guidelines|.equella.ecollege.com/file/44c69878-f2de-494c-ba1b-7d43d6aaedcb/1/HOSP320_CH_CourseProject.html#3″>Grading Rubrics|.equella.ecollege.com/file/44c69878-f2de-494c-ba1b-7d43d6aaedcb/1/HOSP320_CH_CourseProject.html#4″>Best Practices

Objectives

.equella.ecollege.com/file/44c69878-f2de-494c-ba1b-7d43d6aaedcb/1/HOSP320_CH_CourseProject.html#top”>Back to Top

This course project is designed

for you to learn more about the lodging industry while having some fun at the

same time. Your assignment is to design and to develop your own hotel. The

following criteria needs to be followed:

Will

you select a hotel franchise (brand) yes or no / why or why not?How

many rooms will your hotel have?What

will your hotels ADR be?Select

an actual geographic location / market.Decide

what type of operating segment your hotel will operate under.Develop

the hotels departments that will support the operations of the hotel.Select

specific amenities that will help distinguish your hotels brand.What

type of management organization will your hotel possess?What

type of security features will your hotel have?Evaluate

your actual competition (strengths and weaknesses).Establish

a target market.Establish

a marketing plan for how you will attract the target market.What

are some of the current opportunities and issues that your geographic

market possesses?How

will you turn a profit after several years in business?

Guidelines

.equella.ecollege.com/file/44c69878-f2de-494c-ba1b-7d43d6aaedcb/1/HOSP320_CH_CourseProject.html#top”>Back to Top

Projects must 8 to 12 pages in

length (this would be roughly 1 page per area included in the report), 12 point

font, double-spaced, 1″ margins, and include a cover page, table of

contents, introduction, body of the report, summary or conclusion and works

cited.

Even

though this is not a scientific-type writing assignment, and is mostly

creative in nature, references are still very important. At least 6

authoritative, outside references are required (anonymous authors or web

pages are not acceptable). These should be listed on the last page titled

“Works Cited”.APA

format and citations are required.All

DeVry University policies are in effect including the plagiarism policy.Projects

aredue in Week 6of this course.Any

questions about this project may be discussed in the weekly Q&A

discussion topic.This

project is worth 200 total points and will be graded on quality of

research topic, quality of paper information, use of APA citations,

grammar and sentence structure.No

late papers will be accepted.

Grading