HSOP320 final exam
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HSOP320 final exam
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Question 1.1.(TCO 1) Which of the following is not a characteristic of the
travel and tourism industry?(Points
: 5)
top services export
one of the largest employers
very regional in nature
one of the top three industries in the United States
Question 2.2.(TCO 2) For large hotels, the actual serving of food in a hotel’s
restaurant is usually the responsibility of a separate department headed
by the(Points : 5)
assistant food and beverage director
food and beverage director
banquet director
bar manager
Question 3.3.(TCO 3) An out-of-order room means that the room(Points : 5)
is occupied by a guest
is dirty
is in the process of being cleaned
has mechanical problems
Question 4.4.(TCO 4) Each room is given a thorough and complete cleaning by the
___ every three to eight weeks. (Points
: 5)
day room attendant
night room attendant
houseman
bathroom attendant
Question 5.5.(TCO 5) __ is a document that outlines all information
that departments need to contribute to the overall success of the
convention.(Points : 5)
Cancellation memo
Convention instruction memo
Function book
Follow-up report
Question 6.6.(TCO 6) The food production management team is made up of a
variety of individuals. In a moderate-size hotel, the staffing chart may
include the following except the (Points
: 5)
executive chef
sous chef
line chef
purchasing clerk
Question 7.7.(TCO 7)The following are common injuries in public areas except (Points : 5)
falls due to loose carpet
poor lighting
hot water
tripping hazards
Question 8.8.(TCO 9) If the total rooms revenue for the month is $10,000 and
the total number of rooms sold is 100, then the ADR is (Points : 5)
$10,000
$1,000
$100
$10
Question 9.9.(TCO 12) B&Bs, missions, and rooming houses are examples of (Points : 5)
themed lodging
unique lodging
activity-based lodging
non-traditional lodging
Question 10.10.(TCO 1) Per the textbook, which of these hotel employees is NOT a
part of the Guest Services Staff?(Points
: 5)
Baggage Porter
Concierge
Door staff
Front Desk Clerk
Question 11.11.(TCO 5) The progress of the reservations received against the
number blocked out is called the (Points
: 5)
room pick-up
confirmation letter
group booking
booking follow-up
Question 12.12.(TCO 1) Two variations of full-service hotels are(Points : 5)
