Question 1. Question : (TCO 6) The goals of leadership for quality include improving:
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Question 1. Question
: (TCO 6) The goals of
leadership for quality include improving:
Student Answer: people
processes
products
all of the above
Instructor Explanation: Ch. 9, p. 127
Points Received: 5 of 5
Comments:
Question 2. Question
: (TCO 6) Which of the following
is an important step in executing a strategy?
Student Answer: Communicate
Build Capabilities
Identify advocates and resisters
All of the above
Instructor Explanation: Ch. 3, p. 47
Points Received: 5 of 5
Comments:
Question 3. Question
: (TCO 3) The entity created
under Public Law 100-107 is:
Student Answer: Deming Prize
American Society for Quality Control Award
Malcolm Baldrige National Quality Award
ISO 9000 certification program
Instructor Explanation: Lecture
Points Received: 5 of 5
Comments:
Question 4. Question
: (TCO 3) All of the following
are true regarding ISO 9000 series, except _.
Student Answer: ISO-certified organizations are assured of
providing superior product quality
the requirements provide a structure for a
basic quality assurance system
the standards describe processes affecting
quality
individual sites, not entire companies, must
achieve registration individually
Instructor Explanation: Ch. 14
Points Received: 0 of 5
Comments:
Question 5. Question
: (TCO 1) Conformance to
specifications applies to which type of quality?
Student Answer: User-based
Product-based
Manufacturing-based
Value-based
Instructor Explanation: Week 1 Lecture
Points Received: 0 of 5
Comments:
Question 6. Question
: (TCO 1) Which of the following
was the top priority of U.S. manufacturing in the time period immediately
following World War II?
Student Answer: Quality
Cost reduction
Continuous improvement
Just-in-time manufacturing
Instructor Explanation: Ch. 2, p. 23
Points Received: 0 of 5
Comments:
Question 7. Question
: (TCO 1) Which of the following
is most appropriate in describing the quality efforts used in the early 20th
century?
Student Answer: Defect prevention
was emphasized
Quality circles were extensively used
Use of inspection was widespread
Quality was every worker’s responsibility
Instructor Explanation: Week 1 Lecture
Points Received: 0 of 5
Comments:
Question 8. Question
: (TCO 2) Which of the following
is not true?
Student Answer: Output of
services is generally less tangible compared to a manufactured product.
Quality is more easily measured in
manufacturing than in service operations.
The timing of product manufacturing is more
important than on-time service delivery.
Services are generally more labor intensive
than manufacturing processes.
Instructor Explanation: Lecture
Points Received: 5 of 5
Comments:
Question 9. Question
: (TCO 2) Which of the following
are considered to be two critical components of quality systems in service
industries?
Student Answer: Information
systems and technical standards
Employees and information systems
Production equipment and employees
Employees and inspection processes
Instructor Explanation: Lecture, The Systems Perspective
Points Received: 5 of 5
Comments:
Question 10. Question
: (TCO 2) A key element of total
quality is:
